Shipping Policy
Effective Date: June 1, 2026
Processing Time
All orders require 5-7 business days for processing before shipping. Orders are processed Monday through Friday, excluding holidays. We make every effort to fulfill orders as quickly as possible, but processing times may vary based on order volume and product availability.
Shipping Methods & Delivery
We ship orders from the United States via UPS or USPS for domestic orders and DHL for international orders. Domestic orders are shipped at discounted standard rates. International shipping costs are calculated at checkout.
Once your order ships, you will receive tracking information via email. Delivery times vary depending on the carrier and your location, and we cannot guarantee exact delivery dates.
Please note that transit delays caused by carriers, weather, or customs processing are beyond our control.
Insurance & Signature Confirmation
For added security, all orders valued over $100 are shipped with additional insurance and require a signature upon delivery. This helps ensure safe receipt of your package. If you are unavailable to sign, you may need to coordinate pickup with the carrier.
Shipping Liability & Responsibility
Once your order leaves our facility, we are not responsible for:
Lost, stolen, or misdelivered packages.
Delivery delays caused by the carrier, weather, or other circumstances beyond our control.
Packages returned due to incorrect or incomplete addresses provided at checkout.
If you experience any of these issues, please contact us so we can assist you in resolving the matter.
Since we handle all shipping claims, customers must cooperate with us throughout the claims process. We will work directly with the carrier to file a claim, and any refund or replacement is contingent on the carrier's resolution. Failure to provide requested information (such as proof of loss or damage) may result in an inability to recover a refund.
Address Accuracy & Undeliverable Packages
You are responsible for ensuring your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, you are responsible for any additional shipping fees required to resend the package.
International Shipping & Customs
International customers are responsible for all applicable customs fees, duties, import taxes, and compliance with their local import laws. Delays due to customs processing are beyond our control. If an international package is refused or undeliverable, the customer is responsible for any return shipping costs.
Order Issues & Support
If you have any concerns about your shipment, please contact us. While we cannot assume liability for carrier-related issues, we will assist you in navigating the claims process with the shipping provider and work toward a resolution.